Conflict management
Effective strategies for handling conflict situations
How many times have you thought of your interlocutor: ‘He/she doesn’t understand anything!’?
How many times have you felt misunderstood and experienced a sense of anger and frustration?
How many times have you wished you could have avoided an argument but… dived headlong into it?
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This course leads you to see conflict as an opportunity, recognising its origins, how you move within a conflict and how you can steer it towards a practical solution that is beneficial to all those involved in the conflict.
During the course you will discover:
- What conflict is and where it comes from;
- The main origin of your conflicts;
- How to recognise conflict and how to make it an opportunity;
- The people involved in the conflict: roles, experiences and perceptions;
- Conflict management: modalities and tools;
- Active listening: hints and relation to conflict management.
Fees (+ Contr. prev. 4% e IVA 22%)
500€
For each participant
400€
From the second participant from the same company (joint payment)
5.000€
Corporate (max. 15 people)
Duration
2 weekly sessions of 5hClassroom
c/o Vittorio 84 - C.so V. Emanuele II 84 - TORecipients
Entrepreneurs, Freelancers, Human resources and/or personnel selection managers, Salespeople,Business area managers/work teamsMode
presenza e online
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To find out more details about working with GCA, please use the form below to reach out and I will get back to you as soon as possible to book a call!
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